As any doctor can tell you, the most crucial step toward healing is having the right diagnosis. If the illness is precisely identified, a good resolution is far more likely. Conversely, a bad diagnosis usually means a bad outcome, no matter how skilled the physician. Dr. Andrew Weil
Dr. Weil is talking about our personal health, but his statements are equally true for organizations. Sometimes, in business, the pain is so severe we need to bring in an expert to diagnose the problem. Like a medical doctor, these experts start by asking a lot of questions to begin to understand why we hurt. The really talented experts then knowingly connect our symptoms to an underlying problem. With a confident diagnosis, they prescribe treatment. But not before asking questions.
Very often organizations will ignore pain and soldier on because they don't have time to address the problem. Or worse, they're too stubborn to admit they have a problem at all. And there are those who begrudgingly admit to a problem, but resort to self-diagnosis and "home" remedies. They insist nobody knows their company better than they do. Which is about as accurate and risky as diagnosing yourself with heartburn instead of heart disease.
We can't make you consult an expert, but we can help you make a more thoughtful and accurate self-diagnosis of the communications in your workplace. All you need to do is follow this link to our quick and confidential self assessment.
If you decide you want to talk about the results, fill in the contact data at the end of the survey.
Our goal is to help make your employee communications as efficient and effective as possible. We will work with you to solve problems, or plan the future. All we need is to hear your story.